Using Skifta on a different Windows user account

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Using Skifta on a different Windows user account

Started 1 year ago by mister_alakista (9 posts) (2 voices)
Latest reply from Conal
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Posted 1 year ago

mister_alakista
Member

Hi, I can't seem to find whether this has been addressed before - I installed Skifta on Windows 7 on a different user account from what I normally use as it wasn't installing (something about a GUI error) and I set everything up on that user.
When I go back to my normal account and start up the app and try to remotely access my computer on my Android it comes up as 'offline.' It comes up as online on that temporary user account though. Is there a way to set up a 'place' in my normal account so I can use it?

Thanks in advance!
Posted 1 year ago

Conal
Skifta Engineer

In your normal account, have you installed Skifta as the admin user?
Posted 1 year ago

mister_alakista
Member

Well yeah my admin account is the one I mainly use, but I tried creating another admin account to see if it would install on that one and it did. I've found posts about the GUI error for the Install Anywhere installer and I tried carrying out the solutions laid out in the post but they didn't help.. It's for another product but since it used the same installer I thought it might have been the problem since I searched a bit more and found it for other programs.
http://support.ziplogix.com/zf6/KBA-01513.asp

There's also something about another program using a 'silent' install - I don't really know what that means but is it possible to do it with Skifta?
http://www.maplesoft.com/support/faqs/detail.aspx?sid=32607

Thanks again!
Posted 1 year ago

Conal
Skifta Engineer

Understood.
The windows installer isn't currently intended for multiple users on the same machine. It appears that your secondary user has overwritten the profile of the first user.

I can remove the first user's profile from your account if you like?
Posted 1 year ago

mister_alakista
Member

Yes please!
So my computer should be able to show up as 'online' on my other devices when I boot Skifta up in my regular account?
Posted 1 year ago

Conal
Skifta Engineer

Yup - if you used the same Skifta login for both that should be the case so go head and try. If you used different account names let me know the other account and I'll advice.

You can check the status of your connections at http://www.skifta.com and selection 'my connections'
Posted 1 year ago

mister_alakista
Member

Oh actually, it didn't ask me to login when I started using it on my normal admin account, like the program was already there so I just press "start Skifta Service."
The only time it asked me to provide login details was when I installed it on my temporary Windows account.
Posted 1 year ago

mister_alakista
Member

But yeah I've tried starting Skifta up again and my computer in "my connections" is still coming up as offline. On my devices as well...
I really think it's the installer - I've downloaded both Java and non-Java installers, re-installed Java, changing my account name but I still come up with the same "Installer user interface mode not supported. Unable to load and prepare the installer in GUI mode."
Maybe Skifta and I just aren't meant to be...
Posted 1 year ago

Conal
Skifta Engineer

Ok - the best thing to do is:
1) Completely uninstall Skifta from all accounts. Log in to your administrator account.
2) Download the skifta desktop client from http://www.skifta.com
3) Disable mcafee / any adware programs temporarily during installation.
4) Right click the skifta installer and select 'run as administrator'. Enter your account details during installation.
5) When complete, right click the Skifta shortcut and select 'run as administrator'.

Does that assist?

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